The Wrong Incentives Are Killing Your Marketing

CEOs have complained for decades that half of marketing spend is wasted, and we don’t know which half. Despite the move to digital, the massive amount of data that Google and Facebook have collected about each of us and the near-Orwellian AI systems that can automatically pick a face in the crowd, we are close to where we started, with […]

Measuring interruptions: How to keep your team in the ‘zone’

This article was originally posted as a guest post on Geekwire; it is republished here for the readers of this blog.  When you look at productive output from a software development team, there’s one factor that almost always predicts problems. You can have top talent; an outstanding idea; great agile process. And yet, if you don’t […]

Line-Drawing Fallacy and Accountability

There’s a beautiful logical paradox, a line-drawing fallacy:  it’s difficult to tell when quantity transforms into quality. Which of the cuts killed an elephant?.. Which of the thousand-dollar checks made a company go bankrupt?.. It’s so difficult to tell when an incremental, continuous process turns the corner and radically changes its character, and a temptation […]